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Privacy Policy

Vision Support Services Ltd Limited (VSS) is firmly committed to privacy. The following discloses our information gathering and dissemination practices for this website (the “Website”) and use of our service (“Service”). By accepting the terms and conditions you consent to this Privacy Statement and agree to the terms, conditions and notices contained or referenced herein. We reserve the right to make changes to this Privacy Statement at any time and such changes will be posted to our website and become effective without prior notice. Your continued use of our Website constitutes your acceptance of such changes.

Accordingly, you should review this Privacy Statement from time to time for changes. However, if the changes are material and if required by applicable local law, we will obtain your consent. Unless we have obtained your consent to the updated policy, your personal data will be processed in accordance with the privacy policy in effect at the time of your acceptance of this policy.


Unless prohibited by applicable law, the English text of the Privacy Policy shall be the official version and if for any reason the translated text is incorrect, or misleading, the English text shall prevail.

1. What Information is collected and for what purposes?

We collect personal data from you in a variety of ways including when you register with us on the website. We categorise the personal data in two types of information: personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”), which is also referred to as aggregate and anonymous data.

The following personal data is collected on our website.

(I) In order to establish a profile on the website we require that you submit, Username/pseudonym, postal code & country and email address. This data is collected in order to be Able to communicate with our customer’s if they wish as well as to improve our Site and Service. The data is also collected for commercial, promotional, advertising and business purposes;

(ii) When you order credits we and/or our third party affiliates and payment processors, process financial information required for the payment transaction, such as name, address and your credit card data (such as number, issuing institution and expiry date) or account details (account holder, account number, sort code, institution), and

(iii) Information set out under section 2 below.

2. What information do you gather automatically from visitors?

We use your IP address (the series of numbers associated with your individual computer) to help us maintain our site, identify problems with our server and to provide you with an enhanced experience. We do use cookies to identify traffic that comes through advertising and to facilitate a more user-friendly experience. Cookies are small pieces of information that a website places on your computer’s hard drive so we know it’s you when you visit. This helps us to create a personalised experience for you when you visit our site. The use of cookies is a very common practice on the Internet and provides for a more customised user experience of the Website. If you are uncomfortable with this, you can disable all cookies through your browser settings. However, should you choose to disable all cookies, this will prevent your ability to access and use the Service via the web. If this occurs please contact us via telephone and we will ensure that you receive the information/service you sort to access on the web.

3. How will this information be used and who has access to it?


Your Non-PII is used to for our own analysis and research purposes.


The PII we collect from you is used in the course of providing our service to you and to improve the content and functionality of our Website. We may use your contact information to send you valuable updates and timely notices of promotions a. We may also use your PII to send electronic mail to you, for the purpose of informing you of changes or additions to the Service, or of any Vision Support Services Ltd products and services.

Financial Information

We financial information to bill you for buying our products. By making a purchase, you consent to our providing of your financial information to your credit card issuer for their purposes. These third parties may include the credit card companies, data processing companies and banking institutions used to process and support your transaction or activity. To receive information regarding our third-party processors please contact us using the information below.

Trusted Third-Parties

We may disclose your PII to respond to law enforcement requests; or where required by applicable laws, court orders, or government regulations; or to protect against misuse or unauthorized use of our site.

If you order items from our site we do pass your data – name and address only, to our courier service.

4. How long do you keep the information I’ve provided you?

We keep the information you have given us for as long as long as your account stays active or hidden or is allowed by applicable local law. Accessing and updating your email notification preferences and personal information.

Please also note that changing or deleting your information through the ‘Manage Profile’ section of the system, or opting-out of email notifications from us, will only change or delete the data in our database for the purpose of future activities and communications. These changes and deletions will not change or delete information or emails that are queued to be sent or have already been sent.

5. Unsolicited Contact (SPAM)

Vision Support Services Ltd, do not send unsolicited email at any time. However, you hereby consent to receive email messages to the email address you register on your Profile e.g. for marketing purposes. You may opt-out of receiving email messages at any time by clearly indicating when you register you do not want to receive this material.

6. Other Information Collectors

Except as otherwise expressly described in this Privacy Statement, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Website (including links to third party sites) or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.

7. Security

We treat data as an asset that must be protected against loss and unauthorised access. To safeguard the confidentiality and security of your PII, we use industry standard practices and technologies including but not limited to “firewalls”, encrypted transmission via SSL (Secure Socket Layer) and strong data encryption of sensitive personal and/or financial information when it is stored.

8. Right to Access Information

You are entitled to upon request and without cost receive information with regards to whether and in what way personal information regarding you is processed. If you wish to receive such information, please contact us at our contact details below. We may require you to provide verification of your identity to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable current data protection legislation.

9. General

Please note that by accepting this Privacy Policy you consent to receiving targeted advertisement by electronic means Vision Support Services Ltd

Your data will be kept in a data file controlled by Us. You are also entitled to access, rectify your personal information, object or cancel the processing operations by contacting our Group Assurance and Compliance Manager at