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Hilden partners TAGSYS to launch the UK’s first RFID technology in Hospitality Industry

Hilden, part of Vision Support Services, the UK’s leading supplier of linen products and related services is proud to announce a revolutionary solution to the hospitality industry, providing laundries with ultra-high frequency RFID (Radio Frequency Identification) technology to track linen. A first for the UK and Ireland hospitality sector, RFID helps laundries monitor and control linen use and leakage, by identifying and tracking each individual item of linen.

RFID tags

Hilden have partnered with market leader TAGSYS (, the most advanced RFID company in this market; working together to introduce and deploy the innovative technology. RFID provides the ability to transform stock management systems within the industry, enabling the hospitality sector to be at the forefront of technical, security and environmental advances.

Rod Nutter, Commercial Director at Hilden says, “We are delighted to have secured the partnership with TAGSYS; they bring a wealth of experience from their 15 years of implementing RFID tracking systems at multiple sites, combined with their extensive research & development program. We are confident together we can continue to innovate into the future”

Bruno Davoine, Vice President Sales and Corporate Marketing at TAGSYS, comments “We are extremely pleased to be partnering with Hilden, UK’s leading supplier of linen products and related services. Their deep knowledge in textile rental for the laundry and hotel industry and our comprehensive item-level inventory management system will offer new levels of linen visibility and management efficiency for their customers. Hilden is truly on the leading-edge of technology and, thanks to TAGSYS, they can provide RFID-ready Smart Linen that will bring a wide range of benefits to their customers.”

For both laundries and hoteliers, keeping track of towels and linen moving between laundry and hotel is time consuming and costly. It is estimated that between 15 – 20% of stock is lost through mismanagement, stock hoarding and theft. In addition to pinpointing where losses and abuse occur, RFID facilitates a better quality of linen to be implemented, ultimately improving overall guest experience. The technology gives full control of the rotation of stock removing all need for manual counting and creates a platform that enables hoteliers to view stock on a real time basis. Providing a unique opportunity to record the loss, use and age of each product, RFID assists with product quality and control ultimately helping to develop the guest experience and hotel reputation.

Hilden’s SMART linen range of products is where each tag is discretely inserted into the product, with a unique ID number making it possible to monitor the number of washes and provide an accurate audit trail. RFID is also found in many items such as passports, Oyster cards, anti-theft tags and animal micro chipping. Due to progress in technology RFID is now available in UHF (Ultra High Frequency) allowing multiple readings to be counted from a distance of 3 metres in a matter of seconds.

Radio Frequency Identification (RFID) works by identifying and tracking objects using a radio frequency transmission. The dominant frequencies for item-level tagging such as laundry are 13.56 MHz (High Frequency) and 800-900MHz (UHF). The RFID tag is made of an IC chip attached to a tiny radio antenna, containing a serial number and other data related to the item it is affixed or embedded into. In proximity to an RFID-enabled scanner, the tag information is read automatically and managed in real-time into a user database.

Throughout history Hilden has been at the forefront of innovation and can trace its roots back to the 18th century having been established by descendants of James Hargreaves, the inventor of the Spinning Jenny in 1764, a key advancement in the industrial revolution.

Rod Nutter, commented; “from the day I joined Hilden you could feel the heritage within, with staff enthused to be part of a company offering a great service and quality products. Once again we are all proud to be at the forefront of technology with the introduction of RFID and our ‘SMART linen’ range capabilities”.

Note to editors:

Hilden is owned by the Vision Support Services (VSS)

Hilden is committed to quality production and first class service. Hilden’s passion for high quality innovative textiles has seen the business grow in reputation, building trusted relationships across the hospitality industry.


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Hilden 2015 brochure

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